2.2 Business model
Electricity Transmission Business Process
PAOPublic Joint-Stock Company Rosseti Ural renders electricity transmission services to providers of last resort, energy sales companies and direct customers (participants of whole-sale and retail electricity market) under contracts on electricity transmission. The subject of the contract is a set of organizational technical measures to deliver electricity to end-users, whose equipment is connected directly to PAOPublic Joint-Stock Company Rosseti Ural’s networks, as well as RGOsRegional grid operators.
PAOPublic Joint-Stock Company Rosseti Urals receives electricity from generating companies, adjacent grids located in neighboring regions, backbone networks to deliver it to end-users or RGOsRegional grid operators.
Electricity transmission services, rendered by PAOPublic Joint-Stock Company Rosseti Ural, are paid in line with unified “pie” tariffs by energy sales companies and providers of last resort acting for the benefit of customers with concluded contracts on energy supply as well as by direct customers. PAOPublic Joint-Stock Company Rosseti Ural, in its turn, pays for RGOregional grid operators services in line with individual electricity transmission tariffs. Unified “pie” tariffs and individual tariffs for payments to RGOsRegional grid operators are approved by the regional regulators.
In the course of electricity transmission electricity networks produce electricity losses due to the process of electricity transmission. Electricity losses are defined as the difference between the amount of electricity that came into the networks and amount of electricity transmitted to end-users and RGOregional grid operators networks.
To compensate losses PAOPublic Joint-Stock Company Rosseti Ural purchases electricity from providers of last resort and generators, producing electricity on qualified generating facilities, under retail-market PSAs.
Technological Connection Business Process
PAOPublic Joint-Stock Company Rosseti Ural renders services related to connection of consumer’s equipment, electricity generation facilities and grid facilities owned by network operators and other entities under connection contracts in a manner and terms stipulated by the Rules of technological connection to networks.
To conclude a contract on connection to PAOPublic Joint-Stock Company Rosseti Ural’s networks, an applicant files with the Company a request for connection. The Company prepares and concludes a connection contract with the filer. After that, the parties execute their liabilities under the contract.
In case of connection of equipment (microgeneration facilities) of 0-0.4 kV filers (individuals requesting 0-15 kW capacity and corporates requesting 0-150 kW, 3rd reliability category), a grid company executes activities related to connection of the filer enabling the filer to independently connect to the networks and accept (supply) voltage and power. Upon completion of activities a grid company files with the filer a notice on connection possibility.
As for other categories of filers, upon connection of filer’s equipment to the networks and acceptance (supply) of voltage and power, a filer and PAOPublic Joint-Stock Company Rosseti Ural prepare and conclude an act on connection.
In the course of the business process the Company interacts with the regulators in terms of setting fee rates for a regulation period and individual connection fees.
In the course of commissioning of grid facilities, constructed (reconstructed) by the Company under execution of technical conditions for connection of filer’s facilities, PAOPublic Joint-Stock Company Rosseti Ural interacts with Rostechnadzor.
PAOPublic Joint-Stock Company Rosseti Ural interacts with energy sales companies while concluding energy supply contracts.
Rendering of Additional Services Business Process
Rendering of additional services Business Process includes the following stages:
- service sale: search and attraction of prospective customers, active sales, meetings and negotiations with customers, preparation of commercial proposals;
- request registration: receipt of customer’s documents, registration and initial processing of customer’s request, verification of request completeness, preparation and sending a missing-documents request to the customer if customer’s request is incomplete;
- feedback: contacts with the customer to clarify customer’s needs and correctness of choice of service required by the customer, to clarify the required scope and other parameters of the service, to offer him/her related services;
- preparation of a contract: defining the cost and terms of service provision, creation and filling out a contract card in the automated system, approval of the contract, preparation of a printed form of the contract and an invoice for payment, signing the contract on behalf of the Company, sending the contract and the invoice to the customer;
- conclusion of a contract: monitoring of contract signing by the customer, receipt of the signed contract from the customer, upload of scanned signed contract in the automated system;
- payments for the services: monitoring of inflows of money from the customer, identification and approval of received payment, processing of the request;
- execution of the contract: provision of services / completion of works;
- closure of the contract: signing of delivery-acceptance certificates, accounting records, preparation and forwarding of invoice to the customer, closure of the contract in the automated system;
- warranty service: elimination of defects of performed works / rendered services during the warranty period (if any);
- claim work in case of overdue receivables.